ALS.COM RETURN POLICY

We stand behind our product and offer a 100% satisfaction guarantee. New, unused items purchased from Als.com may be returned for a refund up to 60 days following the date of purchase.

PURCHASES MADE ON AMAZON.COM

For customers who have purchased items from Al's through the Amazon Marketplace, it is necessary to sign in to your Amazon account and request a return through the Amazon.com system.

CONDITION OF RETURN MERCHANDISE

Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition it may result in a restocking fee of 15% or more. Don't worry this is pretty rare and it is a last resort on our end. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface in order to avoid accumulation of any dirt, hair, fur, or other debris.

PACKAGING YOUR RETURNS

Make sure to properly package the merchandise you are returning. Do not place tape on the original shoe box when returning shoes. Shoes must be shipped in either an appropriate mailing bag or box or your order my result in a restocking fee of 15% or more. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in denial of return. Feel free to re-use the original shipping materials to properly package your merchandise and to help reduce waste.

RETURN SHIPPING COSTS

Customers are responsible for all return shipping costs. When returning merchandise we suggest that you obtain tracking information and sufficient insurance in case your gear gets lost in transit. Original shipping costs are non-refundable.

REFUNDS

Allow 3-5 business days after receipt for the processing of your return. Refunds are issued through the original method of payment. Original shipping costs are non-refundable. All orders are subject to a 15% restocking fee or more.

DEFECTIVE MERCHANDISE:

If you feel that any item you have received is defective please contact our customer service department for assistance 0n your item's warranty. Als.com sells products that are guaranteed by their respective manufacturer's warranty. You will be instructed to contact the manufacturer of your merchandise and provide them with information concerning the item's defect. At their discretion, they will replace, repair, or reimburse your merchandise. We are happy to assist you in this process but most warranties are to be addressed directly through the manufacturer, not us. Please contact us with any additional questions concerning defective merchandise.

CLIMBING EQUIPMENT

Weight-rated climbing equipment is non-returnable. This includes carabiners, belay devices, quick draws, leashes, cams, etc. Accessory cord, webbing, or any other bulk item that is cut to size is also non-returnable.

 


PLEASE SHIP RETURNS TO:

Als.com
Attn: Returns
1075 N Main St Suite 120
Logan UT, 84341