Terms & Conditions

Acceptance of Terms
Al's Sporting Goods Inc. provides access to Als.com or any other sites part of the Als.com network for the enjoyment and use of our customers. By accessing our site (or browsing, using our site in frames, linking, and/or any other activity that relates to our site), you become a User (defined herein) and agree to be bound by the terms of this agreement. Also, certain site areas might have special pricing, products, or content that will require you to be subject to any posted guidelines, terms of service, rules, or contractual provisions as noted or otherwise implied when accessing said areas. This agreement acts as the governing document of any other agreement, practice, policy, or terms of service at Als.com. If you have questions about this agreement, don't hesitate to contact Als.com at cs@als.com before using our site.

We use cookies to improve your online experience and personalization. By continuing to use Als.com, you consent to accept our cookies. We will not store any personal data.

Out-of-Stock Items; Backorders
Items may be back-ordered or unavailable even if the site indicates that they are in stock. Adding items to your cart does not guarantee the availability of those items.

We attempt to be as accurate as possible and reduce errors on als.com; however, we do not guarantee that any product, description, photograph, pricing, or other information is correct, complete, current, or error-free. In the occurrence of an error—whether on the site, in a confirmation email, in processing an order, in delivering a product, or otherwise—we have the right to correct such errors and to change your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your only right in the event of such an error is to cancel your order and obtain a refund.

Oversized Shipping
If you order an item that doesn't fit in the general sizing guidelines for UPS or USPS, you may be required to pay an oversized shipping fee. These prices will depend upon the size and the posted rates of the shipping service selected. We do our best to list these shipping charges in the item description, but some items may not have an accurate shipping fee.

Any person using this site in any manner, using any device, shall be deemed a "User" under this agreement.

By using this site, you have agreed that you have read Als.com's privacy policy. You can view our privacy policy here. To sum it up, we promise not to give out your information or use it in any inappropriate way.

Risk Of Internet Use
While Als.com will do its best to make sure you have a safe and secure shopping experience, the user has total responsibility and risk from the use of our site, our network sites, sites that we may link to, or any other use of the internet.

To repeat: There are bad people in the world that want to steal your personal information. You must assume complete responsibility and risk for your use of the internet, including the use of any Als.com content/and or uploads or downloads. You acknowledge that unapproved third parties may intercept uploads or downloads or any other transmissions to or from Als.com. You are responsible for all of the risks associated with visiting Als.com.

Site Warranty
Als.com and its associated network sites do not warrant that any network sites, including but not limited to Als.com and AlsSports.com, will meet user requirements or that site service will be uninterrupted or error-free. We can't even promise that these defects will be fixed promptly. All content and services on Als.com and other stated sites are provided on an 'As Available' basis and are given and displayed 'As Is.'

Als.com does not, will not, and cannot make any express or implied warranties, representations, or endorsements whatsoever (including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for any purpose) with regards to any Als.com content or services. We'd love to be able to protect you from bad outcomes, misunderstandings, or other hazards you might experience with us or any other website, but unfortunately, we cannot. We can, however, help you find great gear and excellent prices. Keep that in mind!

Also, Als.com shall not be liable for any cost or damage arising in any fashion from any transaction entered into through Als.com or its other network sites. Some states may not permit a disclaimer of implied warranties. If so, some of these disclaimers may not matter to you. Check with your local law people to find out. Check with your local know-it-alls to find out who your local law people are. Check with Als.com to find prices that should be illegal!

System Outages & Downtime
Occasionally Als.com or its network site will have schedules system downtime for maintenance or other purposes. We always try to have our site online and available for customers as often as we can. However, besides the scheduled maintenance-unplanned, and often unwelcome site outages may occur, affecting the whole or parts of the Als.com. We wish it weren't so! We apologize in advance if it happens to you. We hold and have no liability whatsoever for the resulting downtime and any loss of data. We know that losing all that stuff, you type in sucks! We hate it too! Also, we have no responsibility if a third party causes outages, including web host providers or if the whole internet goes 'Boom.'

While this next part isn't; fun, it's essential. So pay attention: You agree to indemnify, defend and hold Als.com and its affiliates, officers, directors, employees, attorneys, and agents harmless from and against any claims, demands, actions, costs, liabilities, losses, and damages of any kind (including actual attorneys' fees) resulting from (i) your use, misuse or abuse of the site, (ii) your use of products or services provided through the site, or (iii) your breach of any provision of this agreement. You will cooperate as fully as reasonably required in Als Sporting Goods' defense of any claim. Als.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not, in any event, settle any case without the written consent of Als.com. All legal disputes will be have litigation exclusively in the state of Utah.

Limitation Of Liability
The following is a lot of legal talk, which says we're not responsible for things that you do with your equipment, our site, or the internet in general. We know that you might have a lawyer; we do too. Good ones. We are in the business of providing quality service and content relating to sporting goods and are not lawyers ourselves-- we don't try to act like one. Please don't try and act like one either. Unless you're spending money like a lawyer, remember that you get free shipping on all orders over if that is the case.

There are no circumstances wherein we (Als.com) or any other third party involved in the creation or distribution of the site or providing products or services through Als.com or other network sites be liable for any direct, indirect, incidental, accidental, special, or consequential damages or loss of profit, goodwill, use, data or other intangible losses that result from the use (or inability) of Als.com. Be aware that advising Als.com about the possibility of possible damages does not make us liable. The same exclusion of liabilities that exists for Als.com for use, or inability of use, is valid for and any losses from the cost of procurement of substitute merchandise and services resulting from any inventory, data, content, or service purchased from Als.com or obtained from Als.com or transactions entered into through or from Als.com. Als.com is also not liable for unauthorized access to or alteration of your transmissions or data and/or statements, warranties, and guarantees or conduct of Als.com or a third party relating to the site, including but not limited to statements about the use or functionality of any merchandise purchased through the site or any other material relating to the site.

You, as the user, acknowledge that this paragraph and other related paragraphs apply to all content, merchandise, and services that are or might become available through Als.com or its network sites. In no event shall Als.com's total cumulative liability under these terms exceed the lesser amount of $1.00. In states where limitation of liability is not allowed then in, states where that is the case, our limitation of liability is to the least amount permitted by law. The limitation of liability provided in this agreement is to the benefit of all Als.com officers, directors, employees, attorneys, and agents.

Intellectual Property
Als.com and its content (including text, graphics, logos, audio clips, video, photographs, software, and style) are property of Als.com, AlsSports.com, or our affiliates and partners. Our content is protected by federal and international copyright and trademark law or other proprietary rights. The rights we claim are protected in all media forms and technologies that now exist or may yet exist. You have our permission to print or download portions of our site for purely personal, non-commercial use. No part of our content can be copied for reprinting, republishing, modifying, or distributing of any form without the express written permission of Als.com. This agreement does not permit you to and forbids the reproduction, reverse engineering, decompiling, disassembling, modifying, selling, licensing, or any other 'ing' deemed inappropriate by common acceptable use terms concerning Als.com. Als.com might display licenses content from third parties. This content, along with all other content on Als.com, belongs to their respective parties. Do not remove, alter or modify any copyright, trademark, or other intellectual property or proprietary notice on Als.com or its content. Any rights not expressly granted by this agreement, or any other end-user license agreements, are reserved by Als.com.

Returns & Exchanges
The user agrees to all of the following policies regarding return procedures and return shipping costs. The user also agrees and acknowledges upon purchases of an item that they have read and agree to the return shipping parameters included herein. Items purchased online may be returned for a refund up to 60 days following the date of purchase. Refunds are issued through the original method of payment. Please call to obtain a Return Authorization number at (435) 752-5151. Place the return authorization number on both your receipt and Return Merchandise Form.

Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition, we will ship the merchandise back to you at your expense and not issue a refund. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid accumulating any dirt, hair, fur, or other debris.

Weight-rated climbing equipment is non-returnable. This includes carabiners, belay devices, quickdraws, leashes, cams, etc. Accessory cord, webbing, or any other bulk item that is cut to size is also non-returnable.

Make sure to package the merchandise you are returning correctly. Do not place tape on the original shoe box when returning shoes. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in a denial of return. Please re-use the original shipping materials to package your merchandise correctly and to help reduce waste. Allow 4-5 business days for the processing of your return. Also, If you'd like to include nice messages or love notes, we'll accept those as well. We always love hearing from our customers!

Unfortunately, customers are responsible for all return shipping costs. When returning merchandise, we suggest that you obtain tracking information and sufficient insurance if your gear gets lost in transit. Original shipping costs are non-refundable. When returning orders that have qualified for free shipping, the original shipping cost incurred will be deducted from the refund. This is, so people don't take advantage of our free shipping program. We know it would be nice to see and try on stuff and send it back if it is not the thing you're looking for; however, to help us sell our gear at such low prices, we can't continually pay for people to try things on. Sorry. If there was a problem with your item, please get in touch with us, and depending on your item's flaw, we might take it back and pay for shipping, or we might follow our defective merchandise policy displayed below.

If you feel that any item you have received is defective, don't hesitate to contact us for assistance in your item's warranty. Alssports.com sells products that are guaranteed by their respective manufacturer's warranty. You will be instructed to contact the merchandise manufacturer and provide them with information concerning the item's defect. At their discretion, they will replace, repair, or reimburse your merchandise. We are happy to assist you in this process, but most warranties must be addressed directly through the manufacturer, not us. Please get in touch with us with any additional questions concerning defective merchandise.

Product pages display the MSRP (Manufacturer's Suggested Retail Price) for the listed item. This price is set by the manufacturer and is the price that they recommend for the product. If the product is on sale, the MSRP will be crossed out, displaying a sale price.

Please ship returns to:

1055 N 800 W
Suite 110
Logan, UT 84321

Changes To Agreement
This is a lot of legal stuff that says we can change this agreement at any time and when we do so and post it, and you keep using the site, it becomes effective. We reserve the right to change, modify or delete all or part of this agreement and may unilaterally, meaning without your consent, amend or modify the agreement and thus the terms therein. Continued use of the site constitutes acceptance of any modifications made to the terms and conditions page. If you have any questions, please feel free to email us, and we'll help you understand more crazy legal speak. Cheers!