Returns Return Policy

You may return new, unused items purchased from for a refund up to 30 days following the date of delivery.

Returns received more than 30 days after the date of delivery will be processed to a gift card and are subject to a 20% restocking fee.

Purchases Made on Amazon

For customers who have purchased items from Al's through the Amazon Marketplace, it is necessary to sign in to your Amazon account and request a return through the system.

Condition of Return Merchandise

Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition, it may result in a restocking fee of 15% or more. Don't worry, this is pretty rare, and it is the last resort on our end. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface to avoid any dirt, hair, wool, or other debris.

Packaging Your Returns

Make sure to package the merchandise you are returning correctly. Do not place tape on the original shoe box when returning shoes. Shoes must be shipped in either an appropriate mailing bag or box, or your order may result in a restocking fee of 15% or more. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in a denial of return. Feel free to re-use the original shipping materials to package your merchandise correctly and to help reduce waste.

Return Shipping Cost

Customers are responsible for all return shipping costs. When returning merchandise, we suggest that you obtain tracking information and sufficient insurance in case your gear gets lost in transit. Original shipping costs are non-refundable.

Prepaid Return Shipping Label

We offer a prepaid shipping label for your convenience, if you choose to return an item. Using this option, $9.95 will be deducted from your refund to cover the shipping cost. You can request a prepaid label from our support team here.

Exceptions for Large Items or Bulk Shipments: The $9.95 return label fee does not apply to large items or bulk shipments. For these returns, the cost of the return label may vary based on the size and weight of the item(s). Please contact us for a quote on the return shipping cost.


It takes 3–5 business days to process a return after it arrives at our distribution center. You'll receive an email confirmation when your return is received. Initial shipping costs are non-refundable. All orders are subject to a 15% restocking fee or more.

Defective Merchandise

If you feel that any item you have received is defective, please contact our customer service department for assistance on your item's warranty. sells products that are guaranteed by their respective manufacturer's warranty. You will be instructed to contact the manufacturer of your merchandise and provide them with information concerning the item's defect. At their discretion, they will replace, repair, or reimburse your merchandise. We are happy to assist you in this process. Still, most warranties must be addressed directly through the manufacturer, not us. Please contact us with any additional questions concerning faulty merchandise.


All Bikes are non-returnable.

Climbing Equiptment

Weight-rated climbing equipment is returnable if it is new and unused. Cut-to-size accessory cords, webbing, or any other bulk items are non-returnable.

Food Items

Items such as Freeze-Dried Food, Seasonings, and other consumable or perishable items are non-returnable.

Gift Cards

Gift Cards are non-returnable.

Holiday Returns

Purchases made November 1 through December 31 have an extended return period through January 31.

Please ship returns to:
1055 N 800 W
Suite 110
Logan, UT 84321