Return & Exchange Policy

We accept returns within 90 days of purchase, as long as the item is in new and resalable condition. Some exclusions apply (see our Return Policy).

Certain items are considered final sale and cannot be returned under any circumstances. These include, but are not limited to:

• Custom or special orders

• Items that contain fuel or gasoline

• Clearance or “Final Sale” items

• Airbeds

• Firearms, ammunition, hunting bows, arrows, and crossbows

• Gun powders, primers, exploding targets, and black powder

• Gift cards

• Portable camp lavatories

• Rock climbing gear and equipment

• Underwear

• Perishable items past their expiration date

• Lift tickets

• Select hazardous materials (e.g., Segway scooters, e-bike range extenders, and items with lithium batteries)

Note: This list is not exhaustive. Al’s Sporting Goods reserves the right to determine item eligibility based on safety, hygiene, or return policy misuse.

For in-store returns or exchanges:

Bring your item and proof of purchase to any Al’s Sporting Goods location. Our team will help you on the spot.

For mail-in returns or exchanges:

• Contact our Customer Service team to request a Return Authorization and prepaid shipping label:

  • Call: (435) 534-8900

  • Email: cs@als.com

• For returns, ship the item back using the provided label. A standard return shipping fee of $7.99 will be deducted from your refund.

• For exchanges, place a new order for the desired item. Then contact Customer Service for a free return label for your original item. Once we receive your return, we’ll issue a full refund for it.

• Returns with a gift receipt will be refunded in the form of a gift card or store credit.

• Returns without valid Proof of Purchase are only accepted at store locations (not for online returns) and will receive a gift card for the item's lowest selling price in the past 180 days. 

• Gift cards can be redeemed both in-store and online at Als.com.

• A government issued ID will be required.

We understand receipts can get misplaced! If you no longer have your receipt, we may still be able to look up your purchase using one of the following:

• Order number

• Order confirmation email

• Packing slip

• The original credit or debit card used for the purchase

If we're unable to verify the purchase, we may not be able to process the return or exchange. We recommend keeping your proof of purchase until you’re sure you’re satisfied with your order.

Yes, to be eligible for a return or exchange, items must be in new, unused condition and include all original packaging, tags, accessories, and documentation.

Returns missing original packaging or components may be subject to a restocking fee of up to 50%, or may be denied altogether depending on the condition of the item.

Tip: If you’re unsure whether your item qualifies, feel free to contact our Customer Service team before sending it back.

Due to higher seasonal volume, returns received between December 1 and January 31 may take longer to process. Please allow 7–10 business days for completion.

Once we receive your return, please allow 3–5 business days for our team to inspect the item and process your refund.

After the refund is issued, it may take up to 10 additional business days for your bank or credit card provider to post the funds to your account, depending on their processing times.

You’ll receive a confirmation email as soon as your refund is issued.

Note: Refund timelines may vary slightly during peak seasons or holidays.

In most cases, no restocking fee is charged. However, a restocking fee of up to 50% may apply if returned items are:

• Damaged

• Missing parts

• Not in original packaging

• Returned with tags removed

• Showing signs of use not related to our error

To avoid restocking fees, make sure your return meets all the conditions outlined in our return policy.

Items must be in clean and resalable condition to be eligible for a return.

In-store returns are always free. Simply bring your item and proof of purchase to any Al’s Sporting Goods location, and our team will be happy to assist you.

If you want to ship it back to us via mail, contact our Customer Service team. They will be able to provide you with a prepaid return label. Using our label, there is a $7.99 fee deducted from the refund. 

For mail-in returns:

• Standard items: A $7.99 return shipping fee will be deducted from your refund when using our prepaid label.

• Exchanges: Return shipping is free, and we’ll also cover shipping on your replacement order (if it's over $75).

• Oversized items: A $21.95 flat fee applies to eligible oversized items returned by mail.

• Non-returnable by mail: Some large or bulky items (like kayaks, treadmills, and safes) must be returned in-store and are not eligible for mail-in returns

Yes! Bring your online order to any of our stores for a free return. Having your order number handy will make the process quicker and easier. 

If you use our prepaid return label, we’ll track your package. If you used your own shipping method, please obtain a tracking number for reference.

If your item is defective, please contact us at cs@als.com before returning it. Some items may need to be processed through the manufacturer’s warranty.

Yes! Returning an item for an exchange is free. Please reach out to our Customer Service team for a prepaid return label. 

Returns without valid Proof of Purchase are only accepted at store locations (not for online returns) and will receive a gift card for the item's lowest selling price in the past 180 days. 

• Gift cards can be redeemed both in-store and online at Als.com.

• A government issued ID will be required.

To accommodate holiday shopping, all purchases made in October are eligible for return through January 31 of the following calendar year—regardless of the original 90-day return window. All standard Return Policy conditions still apply.

Yes, we track return activity to prevent abuse. Excessive returns may result in a flagged account.